Frequently asked questions
Feel free to contact us with any questions you may have, but you might find the answer more quickly in our handy FAQ.
Does the repair of my turbo come with a warranty?
We offer a 24-month warranty on the repair of your turbo. Check our general terms & conditions.
How do I make a claim on my turbo warranty?
Go to our warranty page for registered turbos. Please call us if your turbo is not registered.
Are the costs of labour covered under the warranty?
Labour is only covered if you registered your turbo before assembly and have a valid TurboPartner 2.0 membership. Read the exact rules here. Go to our warranty page to submit a claim for a registered turbo. If your turbo is not registered, please call us.
How much will I have to pay if I don’t agree with the quoted repair cost?
The analysis of your turbo costs €125, excluding VAT and including transport.
What do I do if I have not received an invoice yet?
Send an email to administratie@th-group.eu, stating your name and address details and the item number you ordered. We will send you the invoice as soon as possible.
How can I request a duplicate invoice?
Send an email to administratie@th-group.eu, stating your name and address details and the item number you ordered. We will send you the duplicate invoice as soon as possible.
Can I order a turbo actuator?
We do not supply actuators, only complete turbos. Turbo repair and/or the replacement of an actuator requires specialist knowledge and machinery.
Can I order parts for a turbo?
We do not supply turbo parts, only complete turbos. This is because turbo repair requires specialist knowledge and machinery.
The supplied gasket or assembly set is not complete and/or is not the right one.
Contact us, we’ll get it sorted in no time.
I have a technical question, can you help me?
Our turbo experts will be happy to answer your question. Contact us. As a TurboPartner, you can check our online knowledge database first, where you may find an answer to your question.
Can I bring in my car to have the turbo replaced?
We do not work on your car. We can refer you to one of our certified TurboPartners, however. Contact us to receive the contact details of your nearest TurboPartner.
Can I order a turbo actuator?
We do not supply actuators, only complete turbos. Turbo repair and/or the replacement of an actuator requires specialist knowledge and machinery.
The supplied gasket or assembly set is not complete and/or is not the right one.
Contact us, we’ll get it sorted in no time.
I returned my old turbo in exchange for a deposit, but I have not received my credit note yet.
Contact our administrative department: they will be happy to help you. Make sure you have your proof of delivery at hand, or send it to administratie@th-group.eu.
Why must I pay a deposit?
At TH, we take back your old turbo to reuse it as raw materials. This cuts costs, which in turn keeps down the sales price. And, in turn, that benefits you.
How soon will my deposit be refunded?
If you purchased your turbo from TH, we will refund the deposit within 30 days of receiving your old turbo. If you purchased your turbo from your wholesaler, you must enquire with your wholesaler when they will refund your deposit.
I returned my old turbo in exchange for a deposit, but I have not received my credit note yet.
Contact our administrative department: they will be happy to help you. Make sure you have your proof of delivery at hand, or send it to administratie@th-group.eu.
I have not received an invoice yet.
Send an email to administratie@th-group.eu, stating your name and address details and the item number you ordered. We will send you the invoice as soon as possible.
How can I request a duplicate invoice?
Send an email to administratie@th-group.eu, stating your name and address details and the item number you ordered. We will send you the duplicate invoice as soon as possible.
How can I become a TurboPartner?
Go to our registration page to register as a TurboPartner.
The link or URL to the online annual examination doesn’t work.
In some outdated browsers, the annual examination does not work as it should due to the browser’s outdated technology. Use a recent browser like Chrome. You can find a manual here.
How do I change the email address for my TurboPartner membership?
Contact us, we’ll get it sorted in no time.
Is our TurboPartner membership still valid now that the employee who participated in the training on behalf of our company no longer works for us?
Contact us, we’ll get it sorted in no time.
Is my TurboPartner membership still valid if I change employer?
Contact us, we’ll get it sorted in no time.
